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How to troubleshoot a damaged presentation in PowerPoint. 11/4/2019. 12 minutes to read. Applies to: PowerPoint 2019, PowerPoint 2016, PowerPoint 2013, PowerPoint 2010, Microsoft Office PowerPoint 2007In this article SummaryYou may experience unexpected behavior when you work with a Microsoft PowerPoint presentation. This behavior may occur because the presentation is damaged.

This article contains step-by-step methods that may help you partly or fully restore your presentation.This article is intended for a beginning to intermediate computer user. You may find it easier to follow the steps if you print this article first.

NoteThis step lets Microsoft services continue to run. After you do a clean restart, you should check Office performance and then resume usual startup.Part 2This procedure will cause the Office program to check for issues and repair itself.Select the Start button and type Control Panel.Open the Control Panel, go to Uninstall or change a program (or Add or Remove Programs).Scroll through the list of programs and find your version of Microsoft Office.

Right-select and then select Change. NoteIf you start to experience unexpected behavior after you follow these steps, the template may have damaged the presentation.

In this case, use the backup copy to re-create the master slide.If the backup copy of the new presentation exhibits the same damage or strange behavior as the original presentation, go to Method 3. Method 3: Try to open the temporary file version of the presentationWhen you edit a presentation, PowerPoint creates a temporary copy of the file.

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This temporary file is named PPT ####.tmp. NoteThe placeholder #### represents a random four-digit number.This temporary file may be located in the same folder as the location to which the presentation is saved. Or it may be located in the temporary file folder. Rename the file, and then try to open the file in PowerPoint.Right-select the file, and then select Rename.Change the old file-name extension from.tmp to.pptx so that the file name resembles the following file name:PPT ####.pptx.Start PowerPoint.On the File menu, select Open.Browse to the folder that contains the renamed file.Try to open the file in PowerPoint. NoteMore than one file may correspond to the temporary file that was created the last time that you saved the presentation. In this case, you may have to open each file to see whether one is the temporary copy of the presentation.If there are no temporary files, or if the temporary files display the same kind of damage or strange behavior, go to Method 4. Method 4: Make a copy of the damaged presentation.

Right-select the presentation, and then select Copy. In the Windows Explorer window, right-select in a blank space, and then select Paste.If you cannot copy the file, the file may be damaged, or the file may reside on a damaged part of the computer's hard disk. In this case, go to Method 5.If you can copy the file, try to open the copy of the damaged presentation in PowerPoint. If you cannot open the copy of the damaged presentation, try to repeat Method 1 through Method 5 in the 'Methods to try if you cannot open a presentation' section below by using the copy of the damaged presentation. NoteError checking may verify that the presentation is cross-linked and attempt to repair the presentation.

However, this is not a guarantee that PowerPoint will be able to read the presentation. Methods to try if you can open a damaged presentation Method 1: Try to apply the damaged presentation as a template Step 1: Create a blank presentation. On the File menu, select New. In PowerPoint 2007, select the Microsoft Office Button, and then select New. Select Blank Presentation, and then select Create. This process creates a blank title slide. NoteIf you start to experience unexpected behavior after you follow these steps, the template may have damaged the presentation.

In this case, use the backup copy to re-create the master slide.If the backup copy of the new presentation still displays damage or strange behavior, go to Method 2. Method 2: Transfer the slides from the damaged presentation to a blank presentation Step 1: Create a blank presentation. On the File menu in PowerPoint, select Open. In PowerPoint 2007, select the Microsoft Office Button, and then select Open.

Locate the damaged presentation, and then select Open. On the File menu in PowerPoint, select New. In PowerPoint 2007, select the Microsoft Office Button, and then select New. Select Blank Presentation, and then select Create. This process creates a blank title slide.Step 2: Copy slides from the damaged presentation to the new presentation.On the View tab, select Slide Sorter. If you receive error messages when you switch views, try to use Outline view.Select a slide that you want to copy.On the Home tab, select Copy. NoteIn some cases, one damaged slide may cause a problem for the whole presentation.

If you notice unexpected behavior in the new presentation after you copy a slide to the presentation, that slide is likely to be damaged. Re-create the slide, or copy sections of the slide to a new slide.If the new presentation shows damage or strange behavior, go to method 3. Method 3: Save the presentation as a Rich Text Format (RTF) fileIf there is damage throughout the presentation, the only option to recover the presentation may be to save the presentation as a Rich Text Format (RTF) file. If this method is successful, it recovers only the text that appears in Outline view. Step 1: Save the presentation in the RTF file format. Open the presentation.

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On the File menu, select Save As, select a location to save the file, and then select More options. In PowerPoint 2007, select the Microsoft Office Button, select Save As, and then select Other Formats. In the Save as type list, select Outline/RTF(.rtf). In the File Name box, type the name that you want to use, select a location in which to save the presentation, and then select Save.

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Close the presentation.